Paying at Gomibo is easy and secure. You can use one of the following payment methods:
|Payment method||Costs||Processing time|
|Creditcard (Visa / Mastercard)||Free||Immediate|
|Bank transfer||Free||1-2 business days|
|Gomibo voucher code||Free||Immediate|
Immediately after your payment is processed, you'll receive a confirmation email. We will then get to work to make sure you get your hands on your order as soon as possible.
Here, you can find everything you need to know about the different payment methods. Click on a question to read the answer.
To pay via bank transfer, select the payment method "Bank Transfer" when placing your order. We will then send you an email with instructions.
Gomibo in Groningen
Description: your order number.
There are no extra charges for paying via bank transfer. However, please take into account that it may take 1 to 2 business days before the bank transfers the payment to our bank account. Once we've received and processed your payment, we'll ship your order.
You can pay for your order at Gomibo with a Mastercard or Visa credit card on a special, secured page. You will not be charged transaction costs when making a payment with a credit card and your payment will be processed immediately.
Payments are limited to €5000 per order.
For credit card payments, we ask for account verifications of 1 cent at random. This will only take a few clicks. This way, we can make sure that no one is able to misuse your credit card details.
Did you receive a Gomibo voucher code? You can redeem it when you place an order on our website. You can use one voucher code per order. You can find the product group(s) your voucher code applies to in the email with your voucher code. In that email you'll also find the expiration date of your code and how to redeem it on the website. Voucher codes can't be used in parts; you can only use them once.
If you cancel or exchange a product and the purchase amount is (partially) refunded, the refund will automatically be credited to the bank account used to make the payment within 5 business days. We will wait to refund you until we receive the products.
Did you pay by credit card? Then we will also refund the amount within 5 business days. Please note that it can take up to one month before the refunded amount is visible in your credit card account.
We offer all the products on our website in euros. If you pay online in your own currency, the current exchange rates in relation to the euro will apply. If you cancel, we will refund the amount you paid in euros. It may be that the exchange rate changes in the meantime, we do not take this into account for the refund. This may result in a higher or lower amount being refunded to you when you cancel your order.
Yes, for private customers we pay the import duties and VAT, this is incorporated in the price you see on the website when you select the country of dispatch. This also applies to customers ordering from countries outside the EU. So you do not have to pay these at the door to the deliverer of your package.
Gomibo will reimburse these costs for all countries from the list of countries found on Shipping.
In case of export outside the EU, you can reclaim VAT that you've paid in Croatia as a private customer. Conditions for this are that the invoice amount including VAT is at least € 50 and that the product is exported from the EU within 3 months after purchase. This is regulated by law.
You can reclaim paid VAT as follows:
We will settle the rest with customs authorities. If the application has been approved by customs, you will receive a refund of the VAT within 14 days.
As a business customer from the European Union, you can reclaim VAT paid in Croatia. You will receive a VAT-free invoice which will contain amounts excluding VAT. You have the following options to choose from:
In short, you can choose to either pay the VAT amount so you'll receive the order sooner or wait for the VAT-free invoice.